Brynteg Books

Brynteg Books is dedicated to making book buying easy for schools and always offering outstanding value for money. Customers can order any book from any publisher in print in the UK or US. But the open information architecture of the web presents both an opportunity and a threat for a business selling educational books online. So the knowledge and enthusiasm of the team is paramount to making textbook buying enjoyable and simple.

We focused on the internal culture of the business implementing service, structure and training. There is no electronic queuing system so their customers are always answered by a person. The customer service team is given the responsibility and power to resolve any enquiry so customers can be helped immediately – now that’s customer service! This is where the brand comes into its own: people refer their colleagues and return to order more.

“It was a personal goal to double turnover in five years, and we’ve done that in half the time.”

John Lawrence, CEO